Bilingual Customer Service Representative (Japanese+English)

Job description:

Our client is a leading travel management company that provides innovative and cost-effective solutions for corporate travellers. We are looking for a Bilingual Customer Service Representative who can communicate fluently in Japanese and English to join our team.

As a Bilingual Customer Service Representative, you will be responsible for:

• Providing excellent customer service to our clients via phone, email, and chat
• Handling travel inquiries, bookings, changes, cancellations, and complaints in a timely and professional manner
• Using various travel software and systems to research and book travel arrangements for clients
• Providing accurate and useful travel information and advice to clients
• Resolving issues and problems that may arise during or after travel
• Maintaining records and documentation of customer interactions and transactions
• Working collaboratively with other team members and departments to ensure customer satisfaction and loyalty

Job requirements:

• Fluent in Japanese and English, both written and spoken
• Previous experience in customer service, preferably in the travel industry
• Knowledge of travel products, destinations, and trends
• Proficient in using computer, internet, and travel software
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Flexible and adaptable to changing situations and customer needs
• High school diploma or equivalent
• Availability to work shifts, weekends, and holidays as needed

Work mode: Hybrid

Job type: Full-time

E-mail: Info@tacjob.com