Client profile
An international online-travel platform serving travellers and accommodation partners worldwide while building local customer-service capability across Asian markets.
Business challenge
Technical complexity was not the central issue. The challenge was delivering scale, speed and consistent quality together: candidates needed service orientation, language capability, shift flexibility and the motivation to stay, while talent supply, employment models and mobilisation timelines varied by country. China also required a rapid, time-bound ramp-up.
What TAC delivered
TAC combined targeted search, permanent recruitment and outsourced delivery in one flexible model, building local market maps and recurring candidate pipelines across China, Japan, Thailand and Malaysia. We aligned profiles, assessed service mindset and language capability, and coordinated interviews, offers, onboarding and outsourced-team mobilisation so each market could move at the right pace.
Delivery method
Align business outcomes
Clarify growth, market-entry or delivery objectives before translating them into organisation and role priorities.
Map the talent market
Build target-company and candidate maps by sector, technology, location and talent movement to test actual supply.
Target and assess
Run confidential outreach around real business scenarios, assessing expertise, communication and organisation fit together.
Accelerate decisions
Shorten feedback and decision paths while coordinating interviews, offers and post-join role integration.
Key outcomes
Delivery outcome
The China project delivered 20 hires in four months. The relationship has continued, supporting multiple waves of customer-service demand across China, Japan, Thailand and Malaysia.
Organisation impact
The engagement created a reusable cross-market customer-service talent engine, supporting both critical permanent hiring and flexible outsourced scale while balancing speed, quality and workforce flexibility.